Warranty Policy

Effective Date: May 2, 2026

At newscissorlift.com, we stand behind the durability and performance of our heavy industrial machinery. We are committed to ensuring your equipment operates safely and efficiently so you can focus on the job at hand.

1. Warranty Coverage

For a period of one (1) year from the date of delivery, newscissorlift.com warrants that your equipment will be free from defects in materials and workmanship under normal industrial use. This coverage includes:

• Major structural components (chassis, scissor arms, platform).
• Hydraulic systems and primary electrical components.
• Manufacturing defects present at the time of delivery.

2. Exclusions and Limitations

To ensure fair use, our warranty does not cover the following conditions:

• Normal wear and tear from standard industrial use (e.g., tires, paint, decals).
• Consumable parts, including but not limited to hydraulic fluids, lubricants, filters, and batteries.
• Damage resulting from misuse, operator negligence, accidents, or overloading beyond the specified capacity.
• Damage caused by improper maintenance or failure to follow the operational guidelines.
• Modifications or repairs performed by unauthorized technicians using non-OEM parts.

3. How to Make a Claim

If you experience an issue covered under this 1-year warranty, please follow these steps to initiate a claim:

• Step 1: Stop using the equipment immediately if a safety or structural defect is suspected.
• Step 2: Gather your purchase invoice, the equipment serial number, and clear photos or videos of the defect.
• Step 3: Contact our warranty support team using the information provided below. We will guide you through the troubleshooting and repair authorization process.

4. Warranty Remedies

Upon approval of a valid warranty claim, newscissorlift.com will, at its sole discretion, either repair the defective component or provide a replacement part free of charge. Shipping costs for replacement parts and labor costs for installation may apply depending on the specific terms of your purchase agreement.